According to Vodafone boss Vittorio Colao the UK will be embracing payments via mobile phone this year. In a recent interview with The Telegraph, Mr Colao claimed it was,
“European bureaucracy, which had put the UK well behind America on the mobile payments front, even though both countries had started work on their respective schemes the same time.”
“In Europe everything takes too long because we have organisations and bureaucratic controls that are excessive,” he said. “Now that we have the authorisations we will do our best [to launch mobile payments as soon as we can] but getting the permissions takes longer in Europe. Everything takes longer. It’s a general problem of Europe. Even within each country, there is too much bureaucracy.”
For the moment at least it seems that bureaucracy is therefore holding up technology. What a surprise!
Interestingly to me though is the shear number of people who do not yet trust online payments of any kind. Working remotely from in Guildford at private members club with a varied aged group of members, a couple of days ago I stuck up a conversation with a couple of retired gents who were sitting at the adjacent table as I was working away on my laptop.
Bob began to tell me he had ordered 2 musical boxes by post for Christmas gifts and although the money for both transactions had been taken from his bank account the gifts had not been received. He called the helpline, had not felt comfortable giving his payment card details to call centre agent because he had ordered by post and paid by cheque. The agent told him he would need to send an email! Unfortunately Bob had no notion of how to do so an was told there was no other option available to him. To this end I wonder with concern about how many of the older generation are going to be left behind when presented with ever increasing use of smartphones in everyday life. After all if these retired chaps that I spoke with have not yet entered a comfort zone with the use of email it would seem highly unlikely that they will readily accept the pace with which mobile technology is progressing let alone feel comfortable using it.
Meanwhile those who have embraced the increased functionality available to them with a smartphone are waiting for more! According to a recent study by Moosylvania ;- 44% of smartphone owners say they would like to be able to use a mobile wallet on their devices to pay for purchases.
What say you readers?
Have you made a purchase from your Mobile phone already? If not would you be comfortable doing so if the option was available?